Extra Caribbean Professionals Full Hospitality Coaching : South Florida Caribbean Information

St. Maarten hosted a successful CHTAEF training course.

NS. MAARTEN – Hundreds of Caribbean tourism professionals hone their skills in state-of-the-art customer service training presented by the Caribbean Hotel and Tourism Association Education Foundation (CHTAEF).

The foundation sensitizes people throughout the region to the wide range of career opportunities in the industry as well as professional and professional development opportunities for people already working in tourism.

After the successful training sessions in St. Lucia and St. Maarten, the next CHTAEF training round will take place this week in Grenada and Tobago.

CHTAEF Chair Karolin Troubetzkoy said the workshops recognized the natural hospitality of the Caribbean people and how it could be enhanced to meet the changing needs of today’s travelers. The sessions also offered participants new skills that had to be mastered in order to exceed guests’ expectations.

With support from the Tourism Enhancement Fund (TEF) and the Saint Lucia Hospitality & Tourism Association (SLHTA), CHTAEF gathered over 160 St. Lucian hospitality workers last month to hone their skills in a series of guest service training courses offered by Louise. John and Suzanne Shillingford-Brooks from Talkabout & Earth Solutions were directed.

The training, launched by CHTAEF in partnership with Virgin Holidays, has been dubbed “Warm Hospitality to Greet the World” and provided hospitality team members, supervisors, managers and property owners with the knowledge and skills required to serve a new and diverse generation of customers in the best possible way.

In St. Maarten, individual training workshops for specialists from the front office, the engineering and housekeeping departments and superiors were created with the support of Interval International.

At the end of the successful training of almost 90 professionals, Troubetzkoy reiterated the need for training programs for tourism professionals.

“Our industry is thriving, but there will always be competing forces. So it is very important for us to make sure that our hospitality staff are well trained and prepared to ensure that the Caribbean maintains its position at the forefront of the world’s most desirable vacation destinations, ”Troubetzkoy recalled.

She highlighted the importance of sponsors such as Virgin Holidays and Interval International in opening doors not only to a large number of young people but also to hospitality workers already in the industry who want to learn and improve their skills.

CHTAEF’s partnership with Interval International launched training in Aruba and St. Maarten, while Virgin Holidays supported training in Barbados and St. Lucia.

Additional training sessions are now being held in Grenada and are scheduled for later in the week in Tobago.

Other Caribbean specialists are completing hospitality training

St. Maarten’s Minister of Tourism, Stuart A. Johnson; CHTAEF chairman Karolin Troubetzkoy; Neil Kolton, Interval International’s director of business development for the Caribbean and Southeast US and a board member of CHTAEF; Ricardo Perez, vice president of the St. Maarten Timeshare Association; and Wyb Meijer, Executive Director of the St. Maarten Hospitality & Trade Association in St. Maarten this month.